Front Desk Associate

4 weeks ago


Minneapolis, Minnesota, United States Sherman Associates Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Sherman Associates. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Check-in and check-out guests, verifying reservation and credit information
  • Operate kiosk systems to assist guests with various transactions
  • Answer inbound calls and respond to guest inquiries in a professional manner
  • Provide intimate knowledge of hotel facilities and local geographic area
  • Process retail transactions and maintain a house bank
  • Issue luggage claims and check guest luggage when requested
  • Maintain a clean and organized work environment
  • Respond to guest complaints in a respectful and efficient manner
Requirements
  • 1-3 years of experience in a similar public contact position
  • Prior Hilton/OnQ systems experience is strongly preferred
  • Basic computer knowledge and proficiency in Microsoft Office
  • A passion for delivering exceptional customer service
Benefits
  • Fully paid short-term disability
  • Fully paid life insurance
  • Fully paid employee assistance program
  • Fully vested 401(k) company match program
  • 9 paid holidays
  • Starbucks and hotel discounts
  • Charitable giving strategy with corporate match

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