Front Desk Supervisor
4 weeks ago
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. This role is also responsible for maximizing room revenue and occupancy.
Responsibilities- Assist the Front Desk Manager and/or General Manager in ensuring that all guests are checked in/out in a friendly, efficient, and courteous manner.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Assist the G.S.M. in ensuring that associates are following and maintaining hotel standards.
- Have knowledge of and assist in all emergency procedures as required.
- Maximize room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional manner.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful, high-pressure situations, including the ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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