Front Desk Supervisor

2 days ago


Minneapolis, Minnesota, United States Sherman Associates Full time
Job Title: Front Desk Supervisor

At Sherman Associates, we're seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aloft Minneapolis. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities:
  • Manage the front desk operations, including check-in, check-out, and guest services
  • Supervise and train front desk staff to ensure high-quality service and adherence to brand standards
  • Act as the first point of contact for guest complaints and issues, resolving them promptly and professionally
  • Ensure accurate and efficient financial transactions, including cash handling and credit card processing
  • Coordinate with other departments to facilitate guest satisfaction and hotel operations
Requirements:
  • 1-2 years of experience in hospitality, with at least 1 year of supervisory experience
  • High school diploma or equivalent required
  • Excellent communication and problem-solving skills
  • Knowledge of computer accounting programs and budgetary analysis
  • Ability to work in a fast-paced environment and adapt to changing situations
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Recognition and rewards for outstanding performance
  • Collaborative and dynamic work environment


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