Technical Support Specialist
4 weeks ago
Hansen Talent Group is seeking a skilled Technical Support Specialist to join their team in Columbia, SC.
This is an after-hours position requiring availability on nights and weekends.
The ideal candidate will have strong customer service skills and be able to actively resolve routine to moderately complex technical needs of customers.
Responsibilities include:
- Managing problems and suggesting solutions to customers.
- Researching and resolving technical requests received from customers.
- Ensuring documentation and processes are current as business and technology changes evolve.
Requirements and Qualifications:
- Strong customer service skills.
- Good problem-solving skills.
- Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
- Understands basic technical problems and solutions in relation to the business environment.
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