Technical Support Specialist

4 days ago


Columbia, South Carolina, United States Calibration Technologies Full time
Job Title: Technical Support Specialist

The Technical Support Specialist is a critical role within Calibration Technologies, responsible for providing exceptional technical support and solutions to customers. This position demands a unique blend of technical expertise, problem-solving skills, and excellent communication abilities.

As a Technical Support Specialist, you will be the primary point of contact for customers, providing first-line support via phone and email. You will guide users through step-by-step solutions for common technical problems, escalate complex issues to higher-level support or engineering teams, and stay current with industry trends, technologies, and best practices.

Key Responsibilities:

  • Provide first-line support to customers via phone and email
  • Guide users through step-by-step solutions for common technical problems
  • Escalate complex issues to higher-level support or engineering teams
  • Stay current with industry trends, technologies, and best practices
  • Deliver exceptional customer service and maintain a positive relationship with customers
  • Manage and prioritize multiple support requests to ensure timely resolution
  • Follow up with customers to ensure a positive customer experience

Requirements:

  • High School degree or equivalency (required)
  • Associate's degree in Electronics, or two (2) years of experience in industrial controls or industrial maintenance (preferred)
  • Must be 21 years of age with a reliable vehicle & acceptable driving record
  • Must be able to perform non-sedentary work in various extreme conditions
  • Ability to problem-solve, troubleshoot, and work autonomously with little oversight, and with high attention to detail
  • Ability to work in all industrial environments
  • Excellent verbal and written communication skills
  • Excellent interpersonal and engagement skills
  • Proficient in common word processing, spreadsheet, database, and web-based applications

Salary Description:

Base pay: $24/hour



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