Technical Support Specialist

1 month ago


Columbia, South Carolina, United States Enviri Corporation Full time
Job Title: Technical Support Specialist

This role is responsible for providing advanced level IT support to our team. The ideal candidate will have a strong background in IT and be able to work with minimal supervision.

Key Responsibilities:
  • Maintenance of site servers, site network equipment, site telephony, desktop hardware and peripherals
  • Installation and support of desktop hardware and desktop software
  • Handles escalated issues and conducts advanced troubleshooting to effectively resolve problems
  • Responsible for network and server uptime, including non-business hour time to repair and troubleshoot problems
  • Monitor site-based server hardware uptime, virus protection and site-based software updates
  • Maintain site specific desktop application setup standards and streamline processes to eliminate future problems
  • Troubleshoot and resolve problems encountered in the use of site systems and desktop applications
  • Setup, install and maintain desktop and laptop hardware/software and peripherals
  • Provide second level contact for all support issues for end-user technical support
  • Prepare cost requests and procure equipment to meet business needs
  • Maintain site hardware/software inventories and assist with the audit of site hardware and software
  • Implementations and support of backup and disaster recovery solutions
  • Escalate issues and concerns to the GTS Team Lead or Global Infrastructure Manager, as appropriate
  • Identify and escalate production-critical issues to appropriate IT groups
  • Ensure all technical support related activities comply with the global Harsco compliance standards and procedures
  • Provides non-supervisory operating guidance and assistance to Tier I staff members
  • Document all support calls for systems performance and metrics reporting
  • Work within global IT Department on various projects and complete projects in a timely manner
  • Ability to work on multiple priorities and/or projects simultaneously
  • Dependability, regular attendance, and the ability to work extended hours are required
  • Ability to lift a minimum of 40 lbs
  • Perform other reasonably-related tasks as assigned by management
Qualifications:
  • Associate Degree required (or technical certifications) or a minimum two years of related experience
  • Advanced proficiency with Microsoft operating systems and environments required

We offer competitive benefits, including health insurance, life insurance and disability plans, as well as a 401k with company matching. Harsco is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.



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