IT Support Specialist

2 days ago


Columbia, South Carolina, United States Focused HR Solutions Full time
Job Title: Service Desk Specialist

This role is a great opportunity to work with a dynamic team at Focused HR Solutions, providing top-notch IT support to our clients.

Job Summary:

We are seeking a highly skilled and motivated Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving software and hardware issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve software and hardware issues
  • Install and configure new IT equipment
  • Resolve incidents and upgrade different types of software and hardware
  • Maintain a first-class level of customer service
Requirements:
  • IT service desk experience
  • Ability to diagnose and troubleshoot computer and network problems
  • Desktop/server support experience
  • PC setup, config, and deployment experience
  • Microsoft Office installation experience
  • MS Office 365 experience
  • Proficiency in configuring and troubleshooting Windows operating systems
  • Valid driver's license
Preferred Skills:
  • Self-starter
  • Ability to communicate clearly with technical teams and users

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.



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