Technical Support Specialist
13 hours ago
Hansen Talent Group is seeking a skilled Technology Support Specialist II to join our team in Columbia, SC.
This is an after-hours position requiring availability on nights and weekends.
Key Responsibilities:
- Resolve technical issues for customers by managing problems and suggesting solutions.
- Research, resolve, and respond to customer requests.
- Ensure documentation and processes are up-to-date as business and technology evolve.
- May require in-depth knowledge or experience in specific areas.
Requirements and Qualifications:
- Strong customer service skills.
- Good problem-solving skills.
- Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
- Understands basic technical problems and solutions in relation to the business environment.
- Understands the industry's business systems and processes.
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