Enterprise Relationship Manager II

2 weeks ago

Atlanta, Georgia, United States Windstream Full time

About Windstream Holdings, Inc.

Windstream Holdings, Inc. stands as a prominent provider of sophisticated network communication and technology solutions for a diverse clientele, including consumers, small enterprises, large organizations, and carrier partners throughout the United States.

  • Under the Kinetic brand, Windstream delivers bundled offerings that encompass premium broadband, security services, voice solutions, and digital television through an enhanced fiber optic network.
  • Windstream Enterprise is recognized as a leading managed services provider, delivering strategic communication and security products tailored for mid-sized businesses and large enterprise clients.
  • Windstream Wholesale specializes in offering high-capacity, high-performance networking solutions and services to telecom carriers, data centers, content providers, and enterprises.

The Windstream team is dedicated to providing innovative software and network solutions that connect individuals and empower businesses in a realm of limitless possibilities.

_________________________________________________________

Position Overview:

Windstream Enterprise is actively seeking a Customer Development Manager II who is eager to collaborate with fellow team members to establish a solid foundation for our clients' success. Our approach is characterized by a commitment to the following principles:

  • Engaging with clients in a responsive and adaptable manner, ensuring we meet them on their terms.
  • Taking the time to listen and understand the unique challenges faced by our customers.
  • Delving deeper into issues to uncover innovative solutions tailored to our clients' specific needs.
  • Guiding clients towards optimal solutions by leveraging our extensive expertise and cutting-edge technology portfolio.
  • Providing prompt responses to client inquiries, focusing on technologies that facilitate growth.

Key Responsibilities:

  • Proactively connect with a portfolio of established Windstream Enterprise clients to cultivate and sustain relationships while enhancing their operations with our advanced technology solutions.
  • Build and nurture relationships with decision-makers and IT vendors, aiming to become the preferred resource for communication solutions.
  • Collaborate with sales partners to promote communication solutions to key decision-makers within your designated client base.
  • Utilize a consultative sales approach to design tailored communication solutions for clients.
  • Prepare proposals and negotiate pricing in alignment with company margins.
  • Manage and track a sales pipeline to achieve or surpass monthly renewal and conversion targets.
  • Maintain adherence to quality standards, focusing on efficiency, customer feedback, and knowledge-based metrics.
  • Document all interactions, transactions, and communications with clients.
  • Stay informed about the latest products, processes, and promotions to deliver the most suitable solutions to clients.
  • Make outbound calls to engage decision-makers and close sales effectively.
  • Collaborate with Sales Engineering and Sales Support teams to identify appropriate solutions that meet client needs.
  • Finalize sales and oversee order processing to ensure a superior customer experience.
  • Contribute to the Windstream Enterprise culture by fostering a positive and motivated sales team environment.

Qualifications:

A college degree or equivalent experience along with 4-6 years of professional experience in a related field (inside or direct sales); or 8+ years of equivalent professional experience; or a combination of education and relevant professional experience is required.

_________________________________________________________

Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance Plans
  • 401K Retirement Plan
  • Health and Flexible Savings Accounts
  • Life and AD&D Insurance, Spousal Life, and Child Life Insurance Plans
  • Educational Assistance Programs
  • Identity Theft, Legal, Auto & Home, and Pet Insurance

Windstream's Commitment:

At Windstream, we are dedicated to fostering a workplace culture that values innovation and inclusivity. We empower every team member to leverage their unique talents and perspectives, creating an environment where creativity and innovation can thrive. Together, we aim to build a more connected and welcoming future for our organization and the communities we serve.

Equal Opportunity Employer:

Windstream is an equal opportunity employer. We celebrate the diversity and uniqueness of our employees and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.

Note:

Actual base pay for this position will depend on the candidate's primary work location and other factors, including relevant skills and experience.

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