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Principal Customer Relationship Manager
2 months ago
The role of the Senior Customer Success Manager is pivotal in fostering customer satisfaction and ensuring the success of key accounts. As a trusted partner, you will engage with strategically significant clients, including enterprise and at-risk customers, to cultivate strong relationships that drive growth.
Company Overview
CoStar Group is a premier global provider of real estate information, analytics, and online marketplaces. With over 35 years of experience, we are dedicated to transforming the real estate landscape by providing valuable insights and connections that enhance business operations and personal lives.
Key Responsibilities
1. Develop and maintain robust relationships with stakeholders and key decision-makers within customer organizations.
2. Document and understand each client’s success metrics and their intended use of our applications.
3. Ensure clients maximize their investment in CoStar Real Estate Manager by monitoring usage and identifying new opportunities for engagement.
4. Conduct strategic discussions and business reviews to communicate the value and ROI of our solutions throughout the customer lifecycle.
5. Analyze customer usage trends to tailor adoption and growth strategies that align with their business objectives.
6. Provide insights on industry trends and product enhancements to address customer needs effectively.
7. Identify potential risks to customer success and collaborate with internal teams to mitigate these risks.
8. Participate in cross-functional initiatives that enhance overall customer satisfaction and drive growth.
Qualifications
- Bachelor's Degree from an accredited institution.
- Minimum of 5 years of experience in customer relationship management or similar roles.
- Proven ability to navigate complex organizational structures and build relationships with executives.
- Strong communication skills with a focus on facilitating productive meetings.
- Familiarity with business processes across various functions including Sales, Marketing, and Support.
- Understanding of CoStar Real Estate Manager products and capabilities.
Preferred Skills
- Certification in Customer Success Management or equivalent.
- Excellent interpersonal skills with the ability to manage conflict and foster collaboration.
- Ability to adapt to changing environments and thrive in dynamic situations.
What We Offer
At CoStar Group, you will be part of a collaborative culture that values innovation and professional growth. We provide competitive compensation, performance-based incentives, and a comprehensive benefits package, including healthcare coverage, retirement plans, and opportunities for professional development.
