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Technical Support Specialist

2 months ago

Tampa, Florida, United States Bemana Power Recruitment Full time
Job Title: Technical Support Technician

We are seeking a skilled Technical Support Technician to join our team at Bemana Power Recruitment. This is a fantastic opportunity to work with a manufacturer of domestic water booster systems and pumping packages, providing technical support to customers over the phone.

Key Responsibilities:
  • Provide technical support to customers via phone, ensuring effective communication and resolution of issues.
  • Navigate mechanical rooms safely and efficiently.
  • Manage warranty claims and customer returns, maintaining accurate records.
  • Book travel arrangements and maintain organized records.
Desk Transactions:
  • Quotations, lead times, return materials, packing slips, sales acknowledgements, and emails.
  • Travel one to three times a month on an as-needed basis.
Character Traits/Qualities:
  • Positive attitude and willingness to help.
  • Conscientious, dependable, and self-motivated.
  • Integrity and honesty.
  • Positive company representative and role-model.
  • Excellent customer service skills.
  • Well-organized with prioritizing and planning skills.
Benefits:
  • Insurance premium covered, 100% for employee, spouse, and dependents.
  • Major holidays, paid (10) per year.
  • 5 paid vacation days after 90 days, 10 paid vacation days after 1 year, and 15 paid vacation days after 2 years.
Optional Insurance Includes:
  • Dental, vision, life, disability, and many others.
  • Company credit card for traveling expenses.
  • Quarterly bonuses after 1 year of employment based on company sales, overall company health, individual performance, and attendance.

If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to discuss the position and learn more about your experience and aspirations.

If your experience does not match this job description, we still encourage you to reach out to one of our recruiters to learn about your professional aspirations for future job openings.