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Technical Support Specialist

2 months ago

Tampa, Florida, United States Bemana Power Recruitment Full time

We are seeking a skilled Technical Support Specialist to join our team at Bemana Power Recruitment.

This role involves providing technical support to customers over the phone, working in a safe and efficient manner, and effectively communicating instructions through various channels.

The ideal candidate will have a positive attitude, be willing to help, and possess excellent customer service skills.

Responsibilities include:

  • Available for service calls and troubleshooting throughout the day and early evening/morning
  • Navigating mechanical rooms safely
  • Able to effectively communicate instructions over the phone, through photos, email, text, and in person with customers
  • Ability to book travel arrangements and keep records neat and organized
  • Managing warranty claims and customer returns

Desk transactions include quotations, lead times, return materials, packing slips, sales acknowledgements, and emails.

Traveling one to three times a month on an as-needed basis.

The successful candidate will be a positive company representative, have integrity, honesty, and be well-organized with prioritizing and planning skills.

Benefits include insurance premium coverage, major holidays paid, and quarterly bonuses based on company sales and individual performance.

Application Process:

If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to learn more about your experience and aspirations.

We encourage you to reach out to us even if your experience does not match this job description, so we can learn about your professional aspirations for future job openings.