IT Support Specialist
1 week ago
C4 Technical Services is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Assist customers via phone, instant messaging, and ticket support
- Respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware
- Analyze, document, and resolve issues and requests
- Refer more complex issues and requests to more senior technical specialists
- Document and route level 2 and 3 issues/requests to appropriate teams
- Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service
- Utilize scripts and available tools when assisting customers
- Provide input to and modify department documentation
Requirements:
- Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
- Basic understanding of mainframe operating systems, Linux/Unix operating systems, telephony support applications, remote connectivity applications, faxination solutions, Microsoft SharePoint, and video conferencing solutions
- Ability to manage tasks independently and take ownership of responsibilities
- Ability to learn from mistakes and apply constructive feedback to improve performance
- Ability to communicate technical information clearly and articulately
- Ability to adapt to a rapidly changing environment
- High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
- Shiftwork required - Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays
Education and Experience:
- 1+ years of relevant work experience
- Preferred education: Bachelor's degree in a related field
- Required education: High school diploma or GED
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