IT Support Specialist

4 weeks ago


Tampa, Florida, United States C4 Technical Services Full time
Job Title: IT Service Desk

Join C4 Technical Services as a skilled IT Service Desk professional and play a vital role in providing exceptional technical support to our clients. As a member of our team, you will be responsible for resolving technical issues, providing expert advice, and ensuring seamless IT operations.

Key Responsibilities:
  • Provide technical support via phone, email, and ticketing systems
  • Diagnose and resolve technical issues related to desktop, server, mainframe, remote connectivity, and telephony applications/hardware
  • Analyze and document technical issues and resolutions
  • Collaborate with senior technical specialists to resolve complex issues
  • Document and route level 2 and 3 issues to appropriate teams
Requirements:
  • Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
  • Basic understanding of mainframe operating systems, Linux/Unix operating systems, telephony support applications, remote connectivity applications, and Microsoft SharePoint
  • Ability to manage tasks independently and take ownership of responsibilities
  • Ability to learn from mistakes and apply constructive feedback to improve performance
  • Ability to communicate technical information clearly and articulately
  • Ability to adapt to a rapidly changing environment
  • Shiftwork required - Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays
Preferred Qualifications:
  • 1+ years of relevant work experience
  • Bachelor's degree in a related field

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