IT Support Specialist
4 weeks ago
Join C4 Technical Services as a skilled IT Service Desk professional and play a vital role in providing exceptional technical support to our clients. As a member of our team, you will be responsible for resolving technical issues, providing expert advice, and ensuring seamless IT operations.
Key Responsibilities:- Provide technical support via phone, email, and ticketing systems
- Diagnose and resolve technical issues related to desktop, server, mainframe, remote connectivity, and telephony applications/hardware
- Analyze and document technical issues and resolutions
- Collaborate with senior technical specialists to resolve complex issues
- Document and route level 2 and 3 issues to appropriate teams
- Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
- Basic understanding of mainframe operating systems, Linux/Unix operating systems, telephony support applications, remote connectivity applications, and Microsoft SharePoint
- Ability to manage tasks independently and take ownership of responsibilities
- Ability to learn from mistakes and apply constructive feedback to improve performance
- Ability to communicate technical information clearly and articulately
- Ability to adapt to a rapidly changing environment
- Shiftwork required - Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays
- 1+ years of relevant work experience
- Bachelor's degree in a related field
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IT Support Specialist
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Software System Support Specialist
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Software System Support Specialist
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Onsite Support Specialist
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Diagnostic Imaging Specialist
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Software Systems Support Specialist
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IT Support Specialist
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IT Support Specialist
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Technical Support Specialist
4 weeks ago
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