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Technical Support Specialist
2 months ago
Job Summary
At Tampa General Hospital, we are seeking a skilled Technical Support Specialist to provide on-premise and remote support and maintenance of our technology hardware and software. This includes PCs, peripherals, laptops, printers, mobile devices, phones, scanners, mobile workstations, and standard/non-standard local software.
The successful candidate will be responsible for performing technology hardware/software upgrades, repairs, and replacements, as well as facilitating equipment relocation, creating and updating technical documentation, performing hardware/software configuration, testing, and training, and acting as a liaison with technology vendors.
This role will primarily receive customer incident and request tickets assigned by the Service Desk. The Technical Support Specialist will provide 24/7 in-person and remote support, adhering to agreed SLAs, and keeping the customer informed of actions taken. The technician must provide exceptional customer service, have strong technical support skills, and be able to work in a demanding clinical environment.
Collaborating with other IT teams, the Technical Support Specialist will provide world-class technology support, responsible for performing job duties in accordance with the mission, vision, and values of Tampa General Hospital.
Qualifications
A High School Diploma or GED and two (2) years of enterprise-level technology support experience are required. Alternatively, an Associate degree in technology and one (1) year of enterprise-level technology support experience or one (1) related professional certification from a recognized organization is required.
