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Technical Support Specialist

2 months ago

Tampa, Florida, United States C4 Technical Services Full time

At C4 Technical Services, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to resolve technical issues efficiently and effectively, ensuring that our clients receive the best possible service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and ticketing systems
  • Analyze and resolve technical issues related to desktop, server, mainframe, remote connectivity, and telephony applications/hardware
  • Document and route level 2 and 3 issues to appropriate teams
  • Collaborate with level 2 and level 3 teams to identify issues and implement fixes
  • Utilize scripts and available tools to assist clients
  • Contribute to department documentation and knowledge base

Requirements:

  • Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
  • Basic understanding of mainframe operating systems, Linux/Unix operating systems, telephony support applications, remote connectivity applications, and video conferencing solutions
  • Ability to manage tasks independently and take ownership of responsibilities
  • Ability to learn from mistakes and apply constructive feedback to improve performance
  • Ability to communicate technical information clearly and articulately
  • Ability to adapt to a rapidly changing environment
  • Shiftwork required - Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays

Preferred Qualifications:

  • 1+ years of relevant work experience
  • Bachelor's degree in a related field

Why Join Our Team:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.