Technical Support Specialist
10 hours ago
TEKsystems is seeking a skilled Technical Support Specialist to provide rotational support for our clinics with hands-on technical support and training.
This role requires the ability to monitor tickets, detect trends in technology issues, and work with the SD Corporate team to implement solutions.
The ideal candidate will have experience with desktop support, Windows 10, troubleshooting, and active directory.
Responsibilities include:
- Providing technical support and training to clinic staff
- Monitoring tickets and detecting trends in technology issues
- Working with the SD Corporate team to implement solutions
- Traveling to designated regional clinics to support daily technical operational issues
- Providing customer relationship management support for technology infrastructure
Requirements include:
- Bachelor's degree in computer science preferred
- 2-5 years of help desk experience and proven experience documenting ticket detail
- ITIL, Microsoft, MAC, Citrix, UniPrint certifications desired
- Valid state driver's license for travel to satellite offices and offsite meetings
This is an intermediate-level position with 20-25% travel within a 40-mile radius.
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