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Technical Support Specialist

1 month ago

Tampa, Florida, United States Colliers Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Colliers. As a key member of our IT department, you will be responsible for providing comprehensive IT support to our staff, including troubleshooting hardware and software issues, managing Office 365 accounts, and supporting Office applications.

Key Responsibilities
  • Provide expert IT support to end users, including troubleshooting and resolving technical issues.
  • Collaborate with the End User Computing and Infrastructure teams to ensure smooth technology operations and deployments.
  • Utilize advanced technical skills to support both Windows and MacOS systems effectively.
  • Deliver exceptional customer service to clients and colleagues, both verbally and in writing.
  • Take initiative and exercise good judgment when escalating IT tickets or situations for resolution.
Requirements
  • 3-5 years of IT support experience.
  • Experience supporting Windows and MacOS operating systems.
  • Advanced software and hardware technical skills.
  • Proficiency in troubleshooting and managing Office 365 accounts, along with supporting Office applications.
  • Exceptional communication skills, both verbal and written.
  • Flexibility in work schedule; must be able to work overtime when needed.
  • A+ Certification and ITIL Foundations Certification.
  • Knowledge of Change Management Processes.
What We Offer

As a Technical Support Specialist at Colliers, you will have the opportunity to work in a dynamic and enterprising environment, where you can learn and grow with our company. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact us.