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Client Support Specialist

2 months ago

Alpharetta, Georgia, United States Loadup Technologies Full time
Job Overview

Company: LoadUp Technologies

LoadUp Technologies is an innovative enterprise providing a contemporary solution for pickup and assembly services through a technology-driven order management and logistics platform. We cater to both individual consumers and businesses by connecting them with our extensive network of service providers for various services including junk removal, item haul-away, reverse logistics returns, and premium item assembly.

Our Mission

At LoadUp, we are committed to fostering a positive impact on the lives of our customers, colleagues, and the communities we serve. We pride ourselves on our rapid growth, having been recognized in the Inc. 5000 list as one of the fastest-growing private companies in America for five consecutive years, and we are proud to be a certified Great Place to Work.

Core Values

We believe in a strong set of values that guide our actions and decisions:

  • Purpose Driven: We strive to make a meaningful difference.
  • Innovation: We challenge the norm and embrace change.
  • Integrity: We uphold honesty and transparency.
  • Collaboration: We foster an inclusive environment.
  • Customer Centric: Our clients are at the heart of what we do.
  • Entrepreneurial Spirit: We are resourceful and seek new avenues for success.

Position Summary

As a Customer Service Representative at LoadUp, you will be the primary point of contact for our Loader teams and clients. Your role will involve delivering a customer-focused experience through various communication channels including phone calls, texts, chats, and emails. Ideal candidates are effective communicators who are resourceful, enjoy problem-solving, and thrive in a dynamic environment.

Why This Role is Exceptional

  • Career Development: Join a dedicated team that supports your professional growth.
  • Opportunities for Advancement: We prioritize internal promotions and provide resources for career progression.
  • Flexible Work Environment: Enjoy a blend of remote work and collaboration with team members.

At LoadUp, we aim to cultivate a winning culture that celebrates the achievements of all team members. We offer a transparent work environment where innovative ideas flourish, and teamwork is essential to delivering outstanding service to our clients.

Qualifications

  • High school diploma or equivalent.
  • Bilingual: fluent in English and Spanish.
  • Strong problem-solving and creative thinking skills.
  • Excellent organizational, communication, and time-management abilities.
  • Ability to excel in a fast-paced setting.
  • Meticulous attention to detail.
  • Positive demeanor and collaborative attitude.
  • Results-oriented mindset.

Compensation and Benefits

  • Hourly rate: $20.00.
  • Monthly performance bonus potential of $500 at 100% target achievement.

Employee Benefits

  • Hybrid work program.
  • Employee stipend program.
  • Comprehensive medical, dental, vision, and life insurance benefits.
  • Flexible Spending Account (FSA) or Health Savings Account (HSA).
  • 401(k) plan with a 5% company match.
  • Employee referral program.
  • Paid time off policy.
  • Engaging company outings.
  • Growth opportunities within the organization.

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