Installation and Support Specialist

5 hours ago


Alpharetta, Georgia, United States Amano McGann, Inc Full time
Job Summary

As an Installation and Support Technician at Amano McGann, Inc, you will play a crucial role in the success of our organization by providing installation services to our customers on a full-time basis. Your focus will be on all aspects of installation and repair of computerized parking and access control systems.

Key Responsibilities:

  • Collaborate with project teams to set up, install, and train customers on new systems
  • Stay up-to-date with the latest hardware, devices, and tools through hands-on training and Amano McGann's training programs
  • Ensure adherence to all OSHA safety practices and protocols
  • Verify that work orders are detailed, completed according to SOP, and signed off by clients before leaving the work site
  • Maintain and operate company fleet vehicles safely and adhere to company vehicle operation policies
  • Ensure work areas are well-organized and maintained
  • Complete service tickets as needed and follow up with support until issues are resolved
  • Provide on-call after-hours and weekend emergency services as required by customers (in rotation with other technical staff)
  • Assist sales staff in promoting the sale of new equipment and upgrades where appropriate
  • Provide effective communication to create a collaborative environment with all parties the Field Team interacts with, including clients, subcontractors, branch staff, support personnel, and corporate staff
  • Work overtime as needed
  • Perform all other duties as assigned

Work Conditions:

  • Work is performed both indoors and outdoors in varying weather conditions
  • Climbing, crouching, and twisting are required daily
  • Working overhead and bending down to service equipment is frequent
  • Required to lift up to 150 pounds frequently
  • Daily driving is required
  • Works closely and collaboratively with Project Management teams at local or national levels
  • Willing to travel to other markets to assist with installation nationwide
  • Frequent standing is required


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