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Customer Support Specialist

2 months ago

New Haven, Connecticut, United States Cornell Scott-Hill Health Center Full time
Position Overview

The Customer Support Specialist will handle incoming calls efficiently and address inquiries from callers in a professional, friendly, and thorough manner. This role requires a strong understanding of the scheduling system utilized by Cornell Scott-Hill Health Center to facilitate patient appointment bookings effectively. Additionally, the representative will be knowledgeable about the Sliding Fee Program and the various health insurance plans accepted by the organization.

Key Responsibilities:

  • Welcomes patients and updates their demographic details in the database, ensuring respectful and courteous interactions.
  • Books patient appointments based on available slots while adhering to departmental protocols.
  • Confirms insurance coverage types as per the billing procedures established by the organization.
  • Handles incoming calls and addresses customer inquiries promptly.
  • Identifies, investigates, and resolves customer concerns using the available computer systems.
  • Follows up on unresolved customer inquiries to ensure satisfaction.
  • Maintains call logs and prepares reports as required.
  • Performs additional tasks as assigned by management.

Qualifications:

  • High School Diploma or GED is mandatory.
  • A minimum of one year of experience in an office or healthcare setting is preferred.
  • Fluency in both English and Spanish is highly desirable.
  • Exceptional customer service skills with the ability to communicate effectively and maintain confidentiality.
  • Strong interpersonal, organizational, and communication skills, both written and verbal, are essential.
  • Proficient in computer usage and data entry.
  • Familiarity with Microsoft Office, the Internet, and email applications is necessary.
  • Ability to manage multiple tasks while maintaining a calm and organized approach.

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.