Customer Support Specialist

16 hours ago


New London, Connecticut, United States Sheffield Pharmaceuticals Full time
Job Overview

Sheffield Pharmaceuticals is seeking a highly skilled Customer Support Specialist to join our team in New London. As a key member of our team, you will play a vital role in ensuring seamless communication with internal partners and external big box retailers.

Your responsibilities will include investigating customer issues, maintaining a customer-centric approach, and driving continuous improvement. Strong problem-solving skills, attention to detail, and effective communication are essential for success in this role.

Key Responsibilities:

  • Investigate and resolve customer issues in a timely and efficient manner
  • Maintain open communication with internal partners and external big box retailers
  • Drive continuous improvement by identifying and implementing process enhancements

Requirements:

  • Strong customer service and account management skills
  • Experience in a manufacturing environment preferred
  • Proficiency in utilizing software and tools to track customer interactions


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