IT Support Specialist

5 hours ago


New Haven, Connecticut, United States Custom Staffing Full time
Job Title: Helpdesk Specialist

We are seeking a highly motivated and experienced Helpdesk Specialist to join our team at Custom Staffing. As a Helpdesk Specialist, you will play a crucial role in maintaining and enhancing our IT infrastructure while supporting our Help Desk Team.

Key Responsibilities:

  • Provide exceptional customer service and technical support to users of technology.
  • Log and resolve technical issues in a timely and efficient manner.
  • Collaborate with the Help Desk Team to ensure seamless support and resolution of technical issues.
  • Perform regular maintenance checks on equipment to ensure optimal performance.
  • Coordinate with vendors for repairs or replacements as needed.

Requirements:

  • 2+ years of experience in IT and Help Desk support.
  • Strong knowledge of networking, hardware, and software systems.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Preferred Qualifications:

  • A++ certification.
  • Experience with Jira, Workstations OS, Email, Security, and Network Security.
  • Ability to travel to other CT locations once or twice a month.

What We Offer:

  • A competitive salary range of $60,000-$80,000.
  • AMAZING benefits.
  • A hybrid 1-day remote work arrangement.


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