Leasing Specialist II

2 weeks ago

Cambridge, Massachusetts, United States Cambridge Housing Authority Full time
Position Overview

GRADE: 10
DEPARTMENT: Leased Housing
REPORTS TO: Deputy Director of Leased Housing
FLSA STATUS: Non-Exempt, Hourly
STANDARD HOURS: 37.5 per week
UNION: Teamsters Local #122

ABOUT THE ORGANIZATION

The Cambridge Housing Authority (CHA) is a prominent entity in the realm of affordable housing development and management. We are dedicated to fostering policy innovation and enhancing economic opportunities for families. Our mission is to provide secure, high-quality, and affordable housing solutions for low-income individuals and families. Currently, CHA supports over 5,500 individuals and families through its Public Housing and Housing Choice Voucher (HCV) Programs. We are proud to have received accreditation from the Affordable Housing Accreditation Board (AHAB), marking us as a leader in the field.

CHA offers a competitive salary aligned with experience, alongside a comprehensive benefits package that includes health and dental insurance, paid time off, paid holidays, life and disability insurance options, tuition reimbursement, commuter benefits, retirement pension, and deferred compensation plans. Our employees enjoy flexible work arrangements, including a hybrid model that combines on-site and remote work.

ROLE SUMMARY

This is a non-supervisory role where the incumbent will manage a designated caseload related to leased housing, which may vary annually. The primary responsibility is to ensure the precise and timely processing of all information pertaining to applicants and residents within both leased housing and public housing programs. Key duties include managing waitlists, scheduling, determining eligibility, lease-up processes, and file organization for both program types. The incumbent will also participate actively in the Emergency Review Committee and conduct necessary inspections and home visits for public housing screening.

KEY RESPONSIBILITIES

  • Conduct interviews with applicants and residents to collect information regarding eligibility and lease-up.
  • Verify eligibility information for recertification and rent calculations.
  • Accurately assess participant rents in compliance with established guidelines.
  • Prepare necessary leases, contracts, and documentation.
  • Process rent adjustments by evaluating rent reasonableness and implementing changes in the system.
  • Execute annual and interim recertifications promptly within the leased housing programs and as required in Public Housing.
  • Manage personal scheduling effectively.
  • Track inspections, certifications, and vacancies within public housing.
  • Compile ineligibility reports as necessary.
  • Maintain comprehensive paper files for various programs with distinct requirements.
  • Stay informed about program regulations and CHA policies to fulfill responsibilities efficiently.
  • Adhere to regulatory standards and internal policies.
  • Communicate effectively about the various programs administered within the department.
  • Attend departmental meetings to discuss workloads, quality control, and policy updates.
  • Actively participate in the Emergency Review Committee, including case presentations and recommendations.
  • Perform other duties as assigned by the supervisor.

SKILLS AND QUALIFICATIONS

  • Proficient in computer and word processing applications.
  • Ability to utilize spreadsheet software.
  • Strong organizational skills with meticulous attention to detail.
  • Capable of performing accurate mathematical calculations.
  • Skilled in preparing detailed reports regarding ineligibility and emergency status denials.
  • Effective verbal and written communication skills.
  • Ability to comprehend procedures and assist others in understanding them.
  • Team-oriented mindset.

EDUCATIONAL REQUIREMENTS

A minimum of a High School Diploma or GED, supplemented by two years of college, business, or technical education, or three years of progressively responsible related experience. Previous experience in a similar environment is preferred. Experience interacting with the public, particularly low-income individuals, those with disabilities, or elderly populations is advantageous. Familiarity with the Housing Choice Voucher Program or Public Housing is a plus, but not mandatory. Proficiency in additional languages is preferred.

COMPETENCIES
To excel in this role, candidates should demonstrate the following competencies:

Commitment: Upholds high performance standards; actively pursues goals and works diligently to achieve them; maintains a sense of urgency and follows through on issues; perseveres in the face of challenges.

Customer Service: Strives to meet and exceed the expectations of both internal and external customers; understands and addresses customer needs effectively.

Effective Communication: Ensures that essential information is communicated clearly and effectively.

Responsiveness and Accountability: Exhibits a high level of conscientiousness; takes personal responsibility for work outcomes.

Teamwork: Balances individual and team responsibilities; welcomes feedback and contributes to a positive team environment.

PHYSICAL DEMANDS
The physical demands outlined here represent those required to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, the employee frequently needs to remain stationary, operate office equipment, attend meetings, and communicate effectively. The employee must be able to exchange information accurately in person, in writing, and via electronic communication. Occasionally, the employee may need to transport items weighing up to 10 pounds.

WORK ENVIRONMENT
The characteristics of the work environment described here are typical for this role. Reasonable accommodations may be made for individuals with disabilities.

The work is conducted in an office setting with a moderate noise level.

The Cambridge Housing Authority prioritizes employment opportunities for Section 3-eligible individuals. CHA is an equal opportunity affirmative action employer, encouraging applications from minorities, individuals with disabilities, and others.

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