Front Desk Supervisor

3 hours ago


Dayton, Ohio, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities
  • Assist the Front Desk Manager and/or General Manager in ensuring that all guests are checked in/out in a friendly, efficient, and courteous manner.
  • Monitor all V.I.P. and special guest requests.
  • Review Front Office log and Trace File daily.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Be aware of all rates, packages, and promotions currently underway.
  • Be familiar with all in-house groups.
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Be able to perform all duties of Front Desk Agent.
  • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards.
  • Have knowledge of and assist in all emergency procedures as required.
Requirements
  • At least 2 to 3 years of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high-pressure situations, including the ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.


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