Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Westinghouse Electric Company. This is a 6-month contract assignment in the Retail Energy Market.
This Sales Support role requires a strong background in the retail energy environment, with knowledge of PUCT rules and regulations. The ideal candidate will possess excellent interpersonal, time management, communication, and organizational skills, with a focus on delivering exceptional customer service.
Job Overview:
This position involves critical decision-making to respond to and resolve non-routine customer requests, inquiries, and complaints about billing, policies, and more. The successful candidate will have a strong understanding of corporate procedures and policies, with a focus on public relations and revenue risk management.
Key Responsibilities:
- Respond to inbound calls from customers, providing accurate and timely assistance with billing, policies, and other inquiries.
- Work with Area Coordinators to resolve agency/customer issues and provide coaching opportunities for Care/Sales agents.
- Provide accurate reports in a timely manner to other departments, highlighting critical agent performance metrics.
- Maintain a working knowledge of compliance rules and company policies to ensure Customer Service reduces potential business risk.
- Perform other job-related duties as assigned.
Requirements:
- High School Grad / GED
- 2+ years of experience in the retail energy industry
- Intermediate to advanced level of knowledge/expertise with Microsoft Office products and Internet technology
Preferred Qualifications:
- Associate degree
EOE of Minorities / Females / Vets / Disability. FL: 16857
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