Customer Service Representative

4 days ago


Canton, Massachusetts, United States Westinghouse Electric Company Full time

We are seeking a highly skilled Customer Service Representative to join our team at Westinghouse Electric Company. This is a 6-month contract assignment in the Retail Energy Market.

This Sales Support role requires a strong background in the retail energy environment, with knowledge of PUCT rules and regulations. The ideal candidate will possess excellent interpersonal, time management, communication, and organizational skills, with a focus on delivering exceptional customer service.

Job Overview:

This position involves critical decision-making to respond to and resolve non-routine customer requests, inquiries, and complaints about billing, policies, and more. The successful candidate will have a strong understanding of corporate procedures and policies, with a focus on public relations and revenue risk management.

Key Responsibilities:

  • Respond to inbound calls from customers, providing accurate and timely assistance with billing, policies, and other inquiries.
  • Work with Area Coordinators to resolve agency/customer issues and provide coaching opportunities for Care/Sales agents.
  • Provide accurate reports in a timely manner to other departments, highlighting critical agent performance metrics.
  • Maintain a working knowledge of compliance rules and company policies to ensure Customer Service reduces potential business risk.
  • Perform other job-related duties as assigned.

Requirements:

  • High School Grad / GED
  • 2+ years of experience in the retail energy industry
  • Intermediate to advanced level of knowledge/expertise with Microsoft Office products and Internet technology

Preferred Qualifications:

  • Associate degree

EOE of Minorities / Females / Vets / Disability. FL: 16857



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