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Bilingual Customer Service Representative

2 months ago

Canton, Massachusetts, United States Westinghouse Electric Company Full time

Job Title: Bilingual Customer Service Representative

Job Summary:

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Westinghouse Electric Company. As a Bilingual Customer Service Representative, you will provide exceptional customer service to internal and external customers, responding to inquiries, resolving complaints, and providing contractual information via phone or email.

Key Responsibilities:

  • Answer incoming customer calls, patiently and attentively listening to customer concerns and questions to identify core needs.
  • Reiterate identified concerns or needs to ensure agreement.
  • Clearly communicate resolution options and timeframes.
  • Enter incoming callers' contact information, issues, and resolutions in software.
  • Provide service that meets service level agreements (SLAs).
  • Respond to billing inquiries, quotes balance, payoff information, and process paid in full notifications.
  • Accept payments over the telephone as well as through the mail, complying with privacy and regulatory guidelines.
  • Contact various departments to verify or clarify cemetery property or funeral service purchase and agreement to resolve inquiries accurately and timely.
  • Discuss and escalate advanced cases to management for input or resolution.
  • May initiate outbound customer calls to provide issue resolution or follow up.
  • Complete responsibilities within company policies, procedures, and compliant with regulations.
  • May maintain Customer Care processes, procedures, and job aids.
  • Recommend efficiencies to management with the outcome to improve.

Requirements:

  • Bilingual in Spanish.
  • High School Diploma or GED Experience.
  • At least two (2) years of Customer Service experience.
  • Experience using call center phone software a plus.
  • Call Center experience a plus.

Why Westinghouse Electric Company?

Westinghouse Electric Company is a leading provider of clean energy solutions, and we are committed to delivering exceptional customer service. As a Bilingual Customer Service Representative, you will be part of a team that values diversity and inclusion, and we offer a competitive compensation package, comprehensive health and income protection benefits, 401(k) savings plan, and paid vacations for qualifying positions.

EOE of Minorities / Females / Vets / Disability.