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Customer Service Representative

2 months ago

Canton, Massachusetts, United States Alares Architct & Engineering Full time

We're seeking a highly motivated and enthusiastic customer service professional to provide exceptional experiences for our clients at Alares Architect & Engineering. This role requires a strong background in service and exceptional communication, listening, and problem-solving skills. If you're passionate about delivering top-notch customer service and have a desire for career growth and a positive work environment, we'd love to hear from you.

Key Responsibilities:

  • Provide accurate information and resolve issues to maintain high customer satisfaction levels
  • Utilize scripts to handle difficult customer situations and escalate when necessary
  • Communicate customer suggestions to the team to improve troubleshooting
  • Manage customer accounts and update information as needed
  • Record customer interactions and follow up on their experience

Requirements:

  • Exemplary interpersonal, communication, and active listening skills
  • High school diploma, G.E.D., or equivalent
  • Experience working in a customer-oriented environment

Compensation: $22 - $24 hourly