Customer Service Representative

4 days ago


Canton, Massachusetts, United States Organogenesis Full time
{"Responsibilities": "

As a Customer Service Account Specialist at Organogenesis, you will play a critical role in maintaining customer relationships and ensuring seamless contract management. Your responsibilities will include handling incoming Direct Purchase Agreements, creating new customer accounts, and obtaining signatures on agreements. You will also develop strong relationships with customers, sales representatives, and internal departments, while adhering to all SOPs, protocols, policies, and regulatory requirements.

Key Responsibilities:

* Handle all incoming standard Direct Purchase Agreements and work with customer and sales representatives to gather all necessary paperwork.
* Create new customer accounts and maintain the customer master record.
* Obtain signatures on agreements and develop strong relationships with customers, sales representatives, and internal departments.
* Work with internal departments on special hospital chain or GPO contracts and monitor customers that opt in or out of these contracts.
* Maintain the customer master record and flexibility in daily work schedule to meet the changing needs of the business.
* Understand steps needed to resolve problems as they relate to day-to-day processes and investigate problems related to price discrepancies.
* Ability to process all reporting timely and accurately and identify issues and provide solutions to management.
* Keep management informed of potential issues and perform other duties as needed and assigned by management.

Requirements:

* Bachelor's degree preferred
* 3-5 years' customer service or relevant experience
* Familiarity with contracts and experience working in a manufacturing environment, especially in the medical device, biotechnology, or healthcare industries.
* Outstanding call handling, verbal and written communication skills and technologically savvy - familiarity with Microsoft Office and Excel are required, Microsoft Dynamics AX (ERP) knowledge a plus.
* Strong attention to detail and follow-through, exceptional organizational and multi-tasking competence with the ability to perform effectively and accurately under strict deadlines.
* Superior problem resolution skills and ability to work independently as well as collaboratively with management, fellow team members, and personnel of all departments.
* Dedicated to providing the highest level of customer service to both customers and outside sales force and motivated by a desire to improve both self and departmental functioning and quality through ongoing growth, development, and a commitment to excellence.

About Organogenesis:

Organogenesis is a leading regenerative medicine company that is dedicated to improving the lives of patients through the development and commercialization of innovative medical products. Our company is committed to empowering healing and improving patient outcomes through our unique products and technologies.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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