Current jobs related to Customer Service Associate - Canton, Massachusetts - Ignyte AI

  • Sales Associate

    2 weeks ago

    Canton, Massachusetts, United States Knitwell Group Full time

    About UsAt Knitwell Group, we're passionate about empowering women to express themselves through fashion. Our mission is to provide a unique and personalized shopping experience that makes every woman feel confident and beautiful. We're seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be...

  • Account Services Associate Specialist

    4 weeks ago

    Canton, Massachusetts, United States TalentBurst Full time

    Job SummaryAs an Account Services Associate Specialist at TalentBurst, you will play a vital role in providing administrative support for routine back-office tasks. Your primary responsibilities will include client support processing, researching customer deposit and loan-related questions, and performing miscellaneous customer and account maintenance as...

  • Account Services Associate Specialist

    1 month ago

    Canton, Massachusetts, United States TalentBurst Full time

    Job SummaryAs an Account Services Associate Specialist at TalentBurst, you will play a vital role in providing administrative support for routine tasks, ensuring efficient processing of high-volume transactions, and delivering exceptional customer service. This position requires a strong understanding of banking principles, operations, and processes, as well...

  • Account Services Associate Specialist

    2 months ago

    Canton, Massachusetts, United States TalentBurst Full time

    Job SummaryTalentBurst is seeking a highly skilled Account Services Associate Specialist to provide administrative support for routine back-office tasks. The ideal candidate will have extensive proficiency in customer service and be able to handle situations that require adaptation of response or extensive research.Key ResponsibilitiesProvide administrative...

  • Customer Service Representative

    2 weeks ago

    Canton, Massachusetts, United States Dunkin' Full time

    About Dunkin'Dunkin', a member of the Inspire Brands family, is one of the world's most recognizable quick service restaurant brands with more than 12,000 franchised restaurants worldwide.We're famous for our combination of high-quality coffees, espresso beverages, baked goods, and breakfast sandwiches, served all day with fast and friendly service.Our...

  • Customer Service Sales Coordinator

    2 months ago

    Canton, Massachusetts, United States BSC Industries Full time

    Customer Service Sales Coordinator Job OpportunityWe are currently looking for a skilled Customer Service Sales Coordinator to become a vital part of our team. This is a full-time role within a forward-thinking industrial distribution firm that provides outstanding career advancement prospects.Company Benefits:Comprehensive benefits package including paid...

  • Sales Associate

    4 weeks ago

    Canton, Massachusetts, United States Chico's Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth in our stores.Key Responsibilities:Provide outstanding customer service and create a personalized shopping...

  • Sales Associate

    1 month ago

    Canton, Massachusetts, United States Knitwell Group Full time

    About UsAt Knitwell Group, we're passionate about creating a unique shopping experience for our customers. Our team is dedicated to providing exceptional service and ensuring that every customer leaves our store feeling valued and satisfied.About the RoleWe're seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales...

  • Cinema Service Associate

    2 months ago

    Canton, Massachusetts, United States Showcase Cinemas - Chestnut Hill Full time

    Join the Showcase Cinemas TeamPosition Overview: As a vital member of our team, you will be responsible for delivering exceptional service during busy times, ensuring our guests have a delightful experience.Key Benefits:Enjoy complimentary movie tickets.Flexible scheduling to accommodate your lifestyle.Potential to earn tips from satisfied customers.Role...

  • Food Service Associate

    4 weeks ago

    Canton, Massachusetts, United States Topgolf Entertainment Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Food Runner to join our team at Topgolf Entertainment Group. As a Food Runner, you will play a critical role in ensuring the prompt delivery of food orders to our guests.Key ResponsibilitiesDeliver food orders to guests in a timely and efficient manner.Communicate effectively with the kitchen...

  • Sales Associate

    1 month ago

    Canton, Massachusetts, United States Rockys Ace Hardware Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Rockys Ace Hardware. As a Sales Associate, you will play a key role in providing exceptional customer service, processing sales, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Greet customers, answer phone...

  • Sales Support Associate

    2 weeks ago

    Canton, Massachusetts, United States Ferguson Enterprises Full time

    About the RoleFerguson Enterprises is seeking a highly motivated Sales Support Representative to join our team in Canton, MA. As a key member of our sales team, you will work closely with sales associates to support customer needs by determining the best products and solutions.ResponsibilitiesWork together with sales associates to ensure timely quotations...

  • Sales Associate

    2 weeks ago

    Canton, Massachusetts, United States Knitwell Group Full time

    About UsAt Knitwell Group, we're passionate about empowering women to express their authentic selves through fashion. Our mission is to provide modern, feminine, and versatile clothing that makes women feel confident and stylish. We're committed to creating a work environment that values diversity, inclusivity, and teamwork.Job OverviewWe're seeking a highly...

  • Sales Associate

    2 weeks ago

    Canton, Massachusetts, United States The Paper Store Full time

    Job Title: Sales AssociateThe Paper Store is committed to delivering exceptional customer experiences and achieving sales goals in a fast-paced retail environment. As a Sales Associate, you will play a vital role in providing world-class service, maintaining merchandising standards, and contributing to a positive work environment.Key Responsibilities:Deliver...

  • Housekeeping Associate

    1 month ago

    Canton, Massachusetts, United States Buffalo Lodging Associates Full time

    Room Attendant Job DescriptionBuffalo Lodging Associates is seeking a detail-oriented and customer-focused Room Attendant to join their team at Homewood Boston/Canton.Key Responsibilities:Clean and maintain the quality of guest rooms and suites, ensuring a high level of cleanliness and customer satisfaction.Report any discrepancies or maintenance issues to...

  • Housekeeping Associate

    3 weeks ago

    Canton, Massachusetts, United States Buffalo Lodging Associates, LLC Full time

    Job Title: Room AttendantWe are seeking a detail-oriented and customer-focused Room Attendant to join our team at Homewood Boston/Canton.Job Summary:The Room Attendant will be responsible for maintaining the cleanliness and organization of our guest rooms and suites, ensuring a high level of quality and customer satisfaction.Key Responsibilities:Clean and...

  • Retail Sales Associate

    2 weeks ago

    Canton, Massachusetts, United States Marshalls Full time

    Job Title: Retail Merchandise AssociateJoin our team at Marshalls as a Retail Merchandise Associate and contribute to the growth of your career. As a key member of our sales floor team, you will be responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and...

  • Retail Sales Associate

    2 weeks ago

    Canton, Massachusetts, United States Shaw's Full time

    Job OverviewAs a Retail Sales and Store Support Associate at Shaw's, you will play a vital role in ensuring our stores are clean, organized, and shoppable. Your primary responsibility will be to provide exceptional customer service, ensuring that customers can find exactly what they need to keep their families healthy and fed.Key ResponsibilitiesEnsure...

  • Sales Associate

    6 days ago

    Canton, Massachusetts, United States THE PAPER STORE Full time

    Job DescriptionThe Paper Store is committed to delivering exceptional customer experiences. As a Sales Associate, you will play a key role in achieving this goal by providing world-class service, meeting sales targets, and maintaining a visually appealing store environment.Key Responsibilities:Deliver outstanding customer service by utilizing the G.U.E.S.T....

  • Retail Sales Associate

    2 months ago

    Canton, Massachusetts, United States THE PAPER STORE Full time

    Job DescriptionJob Summary:The Paper Store is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining merchandising standards in a fast-paced retail environment.Key Responsibilities:Customer Service:Greet...

Customer Service Associate

2 months ago

Canton, Massachusetts, United States Ignyte AI Full time
Job Overview

Position Summary:

The Member Services Representative, under the guidance of the Call Center Supervisor, plays a pivotal role in delivering precise and comprehensive explanations of Tufts Health Plan (Tufts HP) benefits, claims procedures, eligibility criteria, and enrollment guidelines to members, employers, and internal stakeholders. This role also involves addressing intricate customer inquiries, facilitating effective problem resolution, and striving to meet or surpass customer expectations.

Key Responsibilities:

  • Handle a substantial volume of incoming calls from members, potential members, employers, and internal staff.
  • Process member inquiries efficiently, which includes:
    • Utilizing the most suitable information sources to resolve member concerns proficiently.
    • Documenting interactions thoroughly while maintaining a professional demeanor.
    • Asking insightful questions to educate members and reduce repeat inquiries.
    • Investigating member complaints and conducting preliminary analysis and intervention as necessary.
    • Making outgoing calls to address member-related questions.
  • Achieve or exceed established performance metrics.
  • Adhere to scheduled shifts to ensure adequate coverage of phone lines.
  • Exhibit strong written and verbal communication skills.
  • Employ active listening, patience, and empathy to manage challenging customer interactions tactfully.
  • Seek opportunities to enhance efficiency in resolving member issues.
  • Collaborate with other departments to resolve issues effectively.
  • Engage in team initiatives and assist in mentoring new staff as directed.
  • Support departmental projects as required.

Qualifications:

Education:
High School Diploma or equivalent is required; an Associate's degree or relevant work experience is preferred.

Experience:
6-12 months of relevant experience is required, with a preference for customer service experience in healthcare, call centers, retail, hospitality, or corporate environments. Familiarity with medical terminology is advantageous. Experience in a virtual or remote setting is strongly preferred.

Skills:

  • Technical Skills: Proficient in multitasking with computers and telephones, navigating multiple systems, accurate data entry, and documentation, with a strong command of MS Windows and keyboarding skills.
  • Interpersonal Skills: Excellent verbal and written communication, strong organizational abilities, capacity to handle a high volume of inquiries consistently, basic math and grammar skills, and the ability to work under pressure while adapting to changing priorities. Team collaboration is essential, and bilingual skills are preferred.

Working Conditions:
This role operates in a fast-paced office environment that requires managing multiple demands while exercising sound judgment. A high level of initiative, independence, and effective communication skills are essential. Adaptability to changes in work processes, departmental structure, and technology is necessary. The position involves prolonged periods of sitting and may require occasional overtime and the ability to work from home.

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity:
Point32Health is dedicated to integrating diversity, equity, inclusion, accessibility, and health equity into all aspects of our operations. Our DEIA and Health Equity strategies align with our core values and evolve with the changing nature of work. We encourage all qualified applicants to apply, and we are committed to providing equal employment opportunities without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Us:
Point32Health is a prominent health and wellbeing organization focused on delivering personalized healthcare experiences to our communities. Building on the quality and nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, we leverage our expertise to help individuals achieve healthier living through a comprehensive range of health plans and tools.