Customer Service Specialist
1 week ago
At Boston Mutual Life Insurance Company, we pride ourselves on our commitment to excellence in customer service. Every employee who engages with our clients and partners embodies the core values of our brand and service philosophy. We are all representatives of our brand, and our actions and words are significant. We share a unified service philosophy and take pride in fulfilling the promises of the BML brand with each interaction.
The following principles illustrate what Boston Mutual stands FOR – they define our uniqueness and superiority in the market:
- We are FOR being a forward-thinking life insurance provider dedicated to delivering financial security to working individuals and their families.
- We are FOR offering practical and cost-effective solutions tailored to those we serve.
- We are FOR simplifying the process of obtaining financial protection through a range of products, starting with life insurance, available through workplace enrollment and billing options.
- We are FOR delivering a customized experience to our clients and partners.
- We are FOR prioritizing the best interests of our clients, partners, employees, and the communities we serve, embodying the principles of mutuality in all our endeavors.
Our commitment includes:
- Exhibiting a genuine desire to assist
- Listening attentively and responding with empathy
- Communicating information in a clear and understandable manner
- Being knowledgeable about our industry
- Taking full responsibility for resolving inquiries and issues
- Maintaining professionalism, politeness, and courtesy
- Ensuring our clients and colleagues leave our interactions in a better position than before
Position Summary
The Customer Service Specialist reports directly to the Supervisor of Customer Care.
Key responsibilities include:
- Independently managing a variety of customer service inquiries and issues via telephone from policyholders and agents. This involves reviewing and troubleshooting customer concerns, initiating and completing requests, and making decisions for problem resolution, including the authority to waive minor fees (under $25 when justified and documented). Collaboration with other departments may be necessary for issue resolution.
- Addressing written communications as follow-ups to telephone inquiries, including emails or written requests, involving policy research, payment histories, and disputes. This includes managing changes and payment adjustments.
Additionally, the role includes:
- Participating in presentations, training sessions, and team meetings, and providing mentorship and support to newer representatives on case and policy inquiries.
- Performing other duties and projects as required.
Qualifications & Knowledge Requirements
Education: An associate degree or relevant experience in Liberal Arts or Business.
Experience: A minimum of 2 years of experience in customer service is required.
Knowledge Requirements:
- Exceptional written and verbal communication skills.
- Strong organizational abilities that demonstrate the capacity to manage and prioritize a high volume of tasks efficiently while maintaining attention to detail and meeting strict deadlines.
- Excellent interpersonal skills with the ability to build and maintain relationships effectively.
- Proficient working knowledge of Microsoft Office applications, particularly Word and Excel.
- Familiarity with insurance concepts is advantageous.
Certifications/Licensures: Not applicable.
-
Customer Service Specialist
2 weeks ago
Canton, Massachusetts, United States Boston Mutual Life Insurance Company Full timePosition OverviewThe role of the Telephone Representative is crucial in ensuring that our clients receive exceptional service and support. At Boston Mutual Life Insurance Company, we pride ourselves on being ambassadors of our brand, committed to delivering a superior customer experience.Key ResponsibilitiesManage a variety of customer service inquiries and...
-
Customer Service Specialist
2 weeks ago
Canton, Massachusetts, United States Boston Mutual Life Insurance Company Full timeJob OverviewThe Telephone Representative plays a crucial role in our commitment to delivering exceptional service to our clients and partners. At Boston Mutual Life Insurance Company, we pride ourselves on being brand ambassadors, ensuring that every interaction reflects our core values and service philosophy.Core Values:We are dedicated to being a...
-
Customer Support Specialist
2 weeks ago
Canton, Massachusetts, United States Ignyte AI Full timeJob OverviewPosition Summary:The Customer Support Specialist plays a crucial role in delivering exceptional service to members and internal stakeholders. Under the guidance of the Call Center Supervisor, this position is dedicated to providing comprehensive and precise information regarding health plan benefits, claims procedures, eligibility, and enrollment...
-
Bilingual Customer Service Specialist
2 weeks ago
Canton, Massachusetts, United States Boston Mutual Full timeOverviewAt Boston Mutual, we pride ourselves on our commitment to providing exceptional service to our policyholders, producers, and associates. Every employee embodies our brand principles and service philosophy, acting as a brand ambassador in every interaction.Core ValuesWe stand **_FOR_** the following principles that distinguish us in the life insurance...
-
Customer Engagement Specialist
1 week ago
Canton, Massachusetts, United States Robert Reiser & Co, Inc. Full timeJob OverviewThe position of the Customer Engagement Specialist at Robert Reiser & Co, Inc. involves acting as a key partner in nurturing customer relationships, delivering equipment and product solutions tailored to diverse customer requirements. This role serves as a vital link between our clients and various internal departments, including Sales, Service,...
-
Customer Engagement Specialist
1 week ago
Canton, Massachusetts, United States Robert Reiser & Co, Inc. Full timeJob OverviewThe position of Customer Engagement Specialist at Robert Reiser & Co, Inc. serves as a vital link in fostering customer relationships, delivering equipment and product solutions tailored to diverse client needs. This role acts as a supportive liaison among our customers and the Sales, Service, Engineering, and Development teams.In this role, you...
-
Account Services Associate Specialist
2 days ago
Canton, Massachusetts, United States TalentBurst Full timeJob SummaryTalentBurst is seeking a highly skilled Account Services Associate Specialist to provide administrative support for routine back-office tasks. The ideal candidate will have extensive proficiency in customer service and be able to handle situations that require adaptation of response or extensive research.Key ResponsibilitiesProvide administrative...
-
Customer Support Advocate
2 weeks ago
Canton, Massachusetts, United States DXL Group Full timeJoin Our Team as a Customer Service SpecialistAt DXL Group, we are excited to welcome new team members to our dynamic work environment. As a Customer Service Specialist, you will play a vital role in providing exceptional support to our valued customers. Key Responsibilities:- Serve as the primary point of contact for customer inquiries via various channels...
-
Customer Service Associate
2 weeks ago
Canton, Massachusetts, United States Ignyte AI Full timeJob OverviewPosition Summary:The Member Services Representative, under the guidance of the Call Center Supervisor, plays a pivotal role in delivering precise and comprehensive explanations of Tufts Health Plan (Tufts HP) benefits, claims procedures, eligibility criteria, and enrollment guidelines to members, employers, and internal stakeholders. This role...
-
Pharmacy Customer Service Representative
3 days ago
Canton, Massachusetts, United States Walgreens Full timeJob SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized pharmacy environment.Key ResponsibilitiesCustomer...
-
Customer Service Sales Coordinator
2 weeks ago
Canton, Massachusetts, United States BSC Industries Full timeCustomer Service Sales Coordinator Job OpportunityWe are currently looking for a skilled Customer Service Sales Coordinator to become a vital part of our team. This is a full-time role within a forward-thinking industrial distribution firm that provides outstanding career advancement prospects.Company Benefits:Comprehensive benefits package including paid...
-
Customer Service Representative
4 days ago
Canton, Massachusetts, United States Topgolf Full timeJob Summary:As a Caddie at Topgolf, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.Key Responsibilities:Greet every guest in a friendly and approachable manner, setting the tone for a positive experience.Assist Bay Hosts in caring for guests, providing support and assistance as...
-
Service Excellence Specialist
2 weeks ago
Canton, Massachusetts, United States DXL Group Full timeJoin Our Team as a Customer Support RepresentativeWe are excited to announce that we are looking for dedicated individuals to join our customer support team. As a Customer Support Representative, you will play a crucial role in ensuring our customers have a seamless experience with our brand.Key Responsibilities:- Act as the primary point of contact for...
-
Sales Support Specialist
2 weeks ago
Canton, Massachusetts, United States Del Monte Fresh Produce Company NA Inc Full timeJob OverviewPosition Objective:The Sales Support Specialist plays a crucial role in assisting the Sales Department by delivering exceptional customer service and operational support. This position involves addressing sales-related inquiries, processing new orders, tracking shipments, and managing customer accounts. The specialist will ensure that all credits...
-
Project Coordination Specialist
2 weeks ago
Canton, Massachusetts, United States Sika Full timeThe Project Coordination Specialist will oversee the complete lifecycle of customer purchase orders for Sika Roofing products and services, ensuring seamless processing, shipment, and fulfillment. This role is pivotal in delivering exceptional customer service, functioning as both an account manager and project manager for our esteemed clientele....
-
Life Safety Specialist
6 days ago
Canton, Massachusetts, United States Hebrew SeniorLife Full timeJob Summary:We are seeking a highly skilled and dedicated Life Safety Specialist to join our team at Hebrew SeniorLife. As a Life Safety Specialist, you will be responsible for ensuring the safety and well-being of our residents and guests in the pool area.Key Responsibilities:Conduct regular surveillance of the pool and surrounding area to identify...
-
IT Support Specialist II
2 weeks ago
Canton, Massachusetts, United States Westinghouse Electric Company Full timeIT Support Specialist II - Contract to PermanentLocation: Jefferson, LAAre you passionate about contributing to a forward-thinking organization dedicated to delivering sustainable energy solutions? At Westinghouse Electric Company, we value our workforce as our greatest asset and are committed to attracting and retaining top talent while fostering an...
-
Marketing Coordinator, Governance Services
2 weeks ago
Canton, Massachusetts, United States Computershare Full timeLocation: Hybrid – Various LocationsThis position offers a hybrid work model, primarily based in select offices. We prioritize your flexibility and well-being, currently requiring two days a week in the office, allowing you to work remotely for part of your week.We offer a world of opportunitiesWe are seeking a dynamic Marketing Specialist to contribute to...
-
Fire Protection Specialist
6 days ago
Canton, Massachusetts, United States Johnson Controls International Full timeJob SummaryWe are seeking a skilled Fire Protection Specialist to join our team at Johnson Controls International. As a key member of our team, you will be responsible for installing, testing, and maintaining fire alarm and security systems to ensure the safety of our customers.Key ResponsibilitiesInstall, test, and maintain fire alarm and security systems...
-
Fire Installation Specialist
4 days ago
Canton, Massachusetts, United States Johnson Controls International Full timeJob Summary:Johnson Controls International is seeking a highly skilled Fire Installation Specialist to join our team. As a Fire Installation Specialist, you will be responsible for the execution of installation project plans, including equipment delivery and interface with other trades to successfully complete projects while exceeding customer...