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Customer Experience Specialist

2 months ago

Irvine, California, United States Purple Inc Full time

Job Summary

The Sales Associate is a motivated and positive individual who drives sales by assisting customers with their buying experience. They must be a go-getter with an aptitude for persuasive communication and a drive to succeed. The ideal candidate will interface with our customers, and contribute to the overall success and profitability of the store.

Key Responsibilities

  • Customer Service
    • Greet customers upon entrance and provide a welcoming experience
    • Check on purchase orders for customers and ensure timely delivery
    • Assess customer needs and wants; answer customer questions and concerns
    • Provide appropriate product recommendations by understanding the Purple products and history
  • Merchandise Management
    • Ensure merchandise is in-stock and displayed on shelves in a presentable manner
    • Use point of sale (POS) system to conduct purchase transactions
    • Process merchandise returns and exchanges
  • Sales and Revenue Growth
    • Cross-sell and upsell products to increase sales and revenue
    • Memorize in-store promotions and special offers to communicate to customers
    • Build lasting relationships with customers to drive repeat business
  • Team Collaboration
    • Team up with co-workers to ensure customer satisfaction and achieve sales goals
    • Educate customers on new arrivals and future product arrivals
  • Store Operations
    • Follow opening and closing procedures to ensure a smooth store operation
    • Meet monthly and quarterly sales quotas to contribute to the store's success

Requirements

  • Education and Experience
    • High school diploma or equivalent required
    • 1+ years of experience working in a retail environment
  • Skills and Abilities
    • Excellent interpersonal communication capabilities
    • Customer service-oriented attitude
    • Ability to stay organized and manage time effectively
    • Basic math skills
    • Familiarity with POS system and inventory procedures a plus
  • Physical Requirements
    • Ability to lift 25+ pounds
    • Ability to stand for prolonged periods and move about the store

Purple Perks

  • Earn a Mattress
  • Purple Swag
  • Amazing Purple Products

Why Work at Purple?

  • Make Your Mark
    • We value innovative thinking and empower employees to bring their ideas to life
  • Gain Unique Experience
    • Be a part of one of the fastest growing companies in Utah and contribute to its success
  • Awesome Culture
    • Join a tight-knit team and enjoy working alongside industry experts and making close friends