Customer Support Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Support Specialist to join our team at Q CELLS USA Corp. As a Customer Support Specialist, you will play a crucial role in providing exceptional customer service and managing administrative tasks.
Key Responsibilities
- Phone-Based Customer Support
- Answering phone inquiries from customers promptly and professionally.
- Assisting customers with questions, concerns, and issues related to products or services.
- Tracking customer interactions and maintaining accurate records in databases.
- Resolving escalated problems effectively.
- Coordinating with other departments to resolve customer issues and complaints.
- Maintaining customer-specific information in the system.
- Identifying, recommending, and implementing innovative process improvements.
- Providing administrative support to senior management as needed.
- Running weekly reports and maintaining stock accuracy within the department.
Requirements
- Bachelor's or Associate Degree in Associates, Technical, Computer Science, Information Technology, Engineering, Business, Education, Statistics, Technology Management, or Mathematics.
- 2 to 5 years of experience in administrative, customer service, or customer support.
- Experience with Microsoft Office 365, Google Suite.
- Strong written and verbal communication skills.
- Good analytical, interpersonal, organizational, and project management skills.
Preferred Qualifications
- Experience with SalesForce Service a plus.
- Experience within Residential Solar Industry a plus.
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