Customer Support Specialist

3 weeks ago


Irvine, California, United States Q CELLS USA Corp. Full time

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at Q CELLS USA Corp. As a Customer Support Specialist, you will play a crucial role in providing exceptional customer service and managing administrative tasks.

Key Responsibilities

  1. Phone-Based Customer Support
  • Answering phone inquiries from customers promptly and professionally.
  • Assisting customers with questions, concerns, and issues related to products or services.
  • Tracking customer interactions and maintaining accurate records in databases.
  • Resolving escalated problems effectively.
Administrative Duties
  • Coordinating with other departments to resolve customer issues and complaints.
  • Maintaining customer-specific information in the system.
  • Identifying, recommending, and implementing innovative process improvements.
  • Providing administrative support to senior management as needed.
  • Running weekly reports and maintaining stock accuracy within the department.

Requirements

  • Bachelor's or Associate Degree in Associates, Technical, Computer Science, Information Technology, Engineering, Business, Education, Statistics, Technology Management, or Mathematics.
  • 2 to 5 years of experience in administrative, customer service, or customer support.
  • Experience with Microsoft Office 365, Google Suite.
  • Strong written and verbal communication skills.
  • Good analytical, interpersonal, organizational, and project management skills.

Preferred Qualifications

  • Experience with SalesForce Service a plus.
  • Experience within Residential Solar Industry a plus.


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