Customer Experience Associate

4 weeks ago

Irvine, California, United States Jo-Ann Stores, LLC Full time
Job Summary

As a Customer Experience Associate at Jo-Ann Stores, LLC, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. This role involves driving sales through advanced product knowledge, innovative merchandising, and maintaining a high level of accuracy at the cutting counter.

Key Responsibilities
  • Greets every customer and uses the F.A.S.T. service model to meet their needs.
  • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
  • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

Physical Demands
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 50 pounds unassisted, and group lift +50 pounds up to -97 pounds (lifting 2lbs on a constant basis, 10lbs on a frequent basis).

Expected Availability
Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

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