EDI Customer Experience Representative
4 weeks ago
At ASICS, we are committed to delivering exceptional customer experiences. As an EDI Customer Experience Representative, you will play a critical role in establishing and maintaining relationships with our Sales Representatives and EDI/High volume wholesale accounts. Your primary responsibility will be to manage order processes for various EDI and non-EDI accounts of high volume, ensuring favorable fill rates for profitability.
Key Responsibilities:- Manage order process for various EDI and non-EDI accounts of high volume, responsible for creating sales orders, processing and monitoring EDI documents from end-to-end process.
- Provide excellent service, supporting and collaborating both accounts and internal customers/departments by updating order cancellation dates, removing sales holds, creating needed system document types, and processing manual changes to orders.
- Weekly account orderbook evaluation for monthly shipping and invoicing review.
- Research and resolve chargebacks under vendor compliance guidelines.
- 3 years of customer service experience in consumer or sporting industry required.
- 2 years in account management preferred.
- EDI experience a plus, and SAP experience preferred.
- Experience in organizational skills preferred.
- Associates degree or equivalent combination of education, experience, and training.
- Computer skills: Microsoft Suite (Outlook, Teams, Word, Excel, PowerPoint)
The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.
ASICS America Corporation is an equal opportunity employer. We reserve the right at any time, with or without notice, to alter or change job responsibilities, reassign, or transfer job position or assign additional job responsibilities within your general skill set or capabilities.
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