Patient Access Coordinator

6 days ago

Houston, Texas, United States Avenue 360 Health and Wellness Full time
About the Role

Avenue 360 Health and Wellness is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience from the moment they contact our center.

Key Responsibilities
  • Welcoming Patients: Greet patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  • Registration and Scheduling: Sign in patients, update patient information at check-in within the Electronic Health Record (EHR), and enter new patients into the Clinical Tracking and Management Program (CTMP).
  • Appointment Scheduling: Responsible for accurate appointment scheduling, direct walk-in patients and emergencies as per established policies and procedures.
  • Chart Management: Pull charts, track patients in EHR, and hand off charts to Medical Assistants or appropriate staff.
  • Documentation and Compliance: Ensure that all charts are in compliance with documentation requirements, complete all filing of charts by end of day, and answer all incoming calls and route them to the appropriate staff.
  • Communication and Coordination: Work closely with provider staff to assure smooth patient flow and cut down on waiting time, communicate patient's problem/complaint to the Clinical Nurse Manager or his/her designee, and communicate with patients professionally and accurately regarding clinic policies, delays in schedules, etc.
  • Administrative Tasks: Maintain and clean up of clinic lobby area, check voicemails and return phone calls promptly, coordinate patient flow into Eligibility for services, assist in screening of Medicaid and other insurances, accurately implement and collect co-pays, and maintain stock of office supplies.
Requirements
  • Education and Experience: High school graduate/GED, one year of medical experience from a similar setting, or formal training from a vocational school in lieu of the above.
  • Skills and Abilities: Ability to work under pressure, friendly personality with the desire to work with the public, ability to handle multi-functions, understanding of community-based organizations, ability to relate to patients through familiarity with medical terminology and triage procedure, and bilingual in English/Spanish highly preferred.
  • Typing Speed: Minimum typing speed of 35 wpm.
What We Offer

Avenue 360 Health and Wellness offers a competitive compensation package, including generous paid time off, medical, dental, and vision insurance, 401K match, company-paid life insurance, and employee assistance program.

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