Front Office Representative
5 days ago
At 9031 Radisson Hotel Salt Lake City Downtown, we are seeking a highly skilled and customer-focused Front Office Representative to join our team. As a Front Office Representative, you will be responsible for providing exceptional guest service, ensuring a seamless arrival and departure experience for our guests.
Key Responsibilities:- Process guest registration and other transactions in a timely and efficient manner
- Provide accurate and up-to-date information on hotel accommodations, services, and local attractions
- Handle guest compliments, comments, and challenges in a professional and courteous manner
- Work collaboratively with other departments to arrange for services requested by guests
- Stay current with hotel developments by reviewing and updating the communication log
- Prepare end-of-shift summaries and communications for management and other shifts
- Encourage day-to-day up-selling of guest accommodations and promote hotel amenities, food and beverage outlets, and loyalty program
- Process customer credit at check-in in accordance with hotel policy and data privacy standards
- Answer and field all calls to the hotel, both internal and external
- Strong customer service experience required
- Previous hotel experience preferred
- Ability to maintain a positive and professional attitude when handling all situations
- Solid computer skills
- Ability to push/pull up to 30lbs
- Ability to work flexible schedule, including morning, afternoons, nights, and weekends
- Excellent communication skills
- Must possess a strong team spirit
- Ability to stand, stoop, or bend for entire shift
- Ability to lift up to 20 pounds
9031 Radisson Hotel Salt Lake City Downtown is an equal opportunity employer and affirmative action employer. We make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.
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