Hotel Guest Service Representative

4 weeks ago


Salt Lake, Utah, United States Kimpton Hotel Full time
About the Role

We're seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kimpton Hotel Monaco Salt Lake City. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Registration and check-out: efficiently process guest arrivals and departures, ensuring accurate and timely completion of tasks
  • PBX operations: manage phone calls, respond to guest inquiries, and provide accurate information
  • Mail and message service: handle guest mail and messages, ensuring timely delivery and accuracy
  • Guest service: provide personalized attention to guests, anticipating their needs and exceeding expectations
  • Relationship building: develop strong relationships with guests, encouraging repeat business and positive word-of-mouth
Requirements
  • High school diploma or equivalent required; previous experience in a front desk or customer-facing role preferred
  • Knowledge of the local area, services, attractions, and events
  • Flexibility to work evenings, weekends, and holidays
  • Ability to work under pressure, handling multiple arrivals and departures simultaneously
  • Familiarity with hotel systems and operations, with the ability to enter information accurately
What We Offer

At Kimpton Hotel Monaco Salt Lake City, we value diversity, equity, and inclusion. We welcome and celebrate people of all backgrounds, experiences, and perspectives. Our commitment to creating a culture that reflects the diversity of our guests and employees is at the heart of everything we do.

We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer service and building strong relationships with guests, we encourage you to apply for this exciting opportunity.



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