Hotel Front Desk Agent

4 weeks ago


Salt Lake, Utah, United States The Grand America Hotel Full time
Job Summary

We are seeking a skilled Front Desk Agent to provide exceptional customer service and manage all aspects of guest accommodation at The Grand America Hotel.

  • Register guests, manage reservations, and provide information about rooms, rates, and amenities.
  • Facilitate guest check-in and check-out procedures, ensuring guests are satisfied and in rooms as requested.
  • Calculate and post monies, receipts, and guest accounts using accurate cash handling methods and established procedures.
  • Courteously answer inquiries and accept reservations, both in person and by telephone, using suggestive selling techniques to sell room nights and increase occupancy.
  • Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
  • Operate the PBX equipment to provide guests with timely and efficient service.
  • Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.
  • Perform other duties as assigned, requested, or deemed necessary by management.
Requirements
  • Experience in OPERA preferred.
  • Excellent communication skills.
  • Ability to work as part of a team and follow instructions.
  • Ability to meet the physical demands of the job, staying on your feet, climbing stairs, and carrying heavy weight.
  • Excellent interpersonal, communication, and customer service skills.

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