Operations Manager

21 hours ago


Montgomery, Texas, United States WhiteWater Express Car Wash Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at WhiteWater Express Car Wash. As a key member of our management team, you will be responsible for leading our staff and ensuring exceptional customer service.

Key Responsibilities
  • Leadership and Team Development: Foster a positive and productive work environment by leading by example, providing guidance and support to team members, and promoting a culture of excellence.
  • Customer Service: Assist customers with car wash transactions and memberships, ensuring a high level of satisfaction and loyalty.
  • Staffing and Scheduling: Manage store staffing through recruitment, collaboration, and promotions, ensuring adequate coverage and minimizing labor costs.
  • Issue Resolution: Manage customer and employee issues with a focus on retention and swift resolution, ensuring a positive experience for all.
  • Operational Efficiency: Ensure the smooth operation of the car wash, including maintenance, inventory management, and quality control.
Requirements
  • Leadership Experience: Proven leadership in staff development and a passion for exceptional customer service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with customers, staff, and management.
  • Problem-Solving: Strong problem-solving skills, with the ability to analyze situations and develop effective solutions.
  • Adaptability: Ability to thrive in a fast-paced environment, with flexibility for evenings and weekends.
  • Education and Certifications: High school diploma or equivalent required; relevant certifications or education in a related field preferred.
What We Offer
  • Competitive Compensation: Up to $58,000 annually, including base pay and bonus potential.
  • Benefits Package: Top-notch benefits, including health, dental, and vision insurance, as well as a 401(k) plan and flexible spending account.
  • Professional Development: Opportunities for growth and development, including internal training and education programs.
  • Work-Life Balance: A supportive work environment that encourages work-life balance and promotes employee well-being.


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