Hotel Guest Services Agent

7 days ago


Romulus, Michigan, United States Remington Hotels Full time

Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities

  • Provide prompt and professional check-in and check-out services to guests, including handling room assignments, key cards, and other guest requests.
  • Manage guest accounts, including processing payments, handling room changes, and resolving any issues that may arise.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Work effectively as part of a team to ensure seamless operations and provide excellent customer service.
  • Maintain a high level of knowledge about hotel services, amenities, and local attractions to provide guests with recommendations and information.
  • Perform other duties as assigned by management to ensure the smooth operation of the front desk.

Requirements

To be successful as a Front Desk Agent, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong attention to detail. You will also need to be able to work a variety of shifts, including nights, weekends, and holidays.

What We Offer

As a Front Desk Agent with Remington Hotels, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.



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