Front Desk Operations Manager

4 days ago


Romulus, Michigan, United States Remington Full time

Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service to our guests, and leading a team of front desk agents to achieve our high standards of service excellence.

Key Responsibilities:

  • Front Desk Operations: Ensure the efficient and effective operation of the front desk, including managing guest check-ins and check-outs, handling guest requests and complaints, and maintaining accurate records of guest interactions.
  • Team Leadership: Lead and motivate a team of front desk agents to achieve our high standards of service excellence, providing guidance and support as needed to ensure the team is equipped to handle the demands of the front desk.
  • Customer Service: Provide exceptional customer service to our guests, responding promptly and professionally to their needs and resolving any issues that may arise.
  • Communication: Communicate effectively with other departments, including housekeeping and engineering, to ensure seamless communication and coordination of guest requests and services.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner, ensuring that our guests have a positive experience at our hotel.

Requirements:

  • Leadership Skills: Proven leadership skills and experience in a supervisory or management role, with the ability to motivate and lead a team to achieve high standards of service excellence.
  • Customer Service Skills: Excellent customer service skills, with the ability to respond promptly and professionally to guest needs and resolve any issues that may arise.
  • Communication Skills: Effective communication skills, with the ability to communicate clearly and concisely with guests, colleagues, and other departments.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to anticipate and resolve guest complaints and issues in a professional and courteous manner.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: Opportunities for advancement and professional growth, with a clear career path and opportunities for promotion.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a team of professionals who are passionate about delivering exceptional customer service.


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