Reception Services Lead

1 week ago


Romulus, Michigan, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes the recruitment, training, supervision, and scheduling of front desk agents, guest service aides, concierge staff, and PBX operators.
  • Possess a comprehensive understanding of the roles and responsibilities of Front Office staff, with the ability to perform any of their duties as needed.
  • Efficiently manage and utilize the MICROS system at the front desk, ensuring accuracy in daily transactions and less frequent operations.
  • Review and verify AM and PM discrepancy reports meticulously.
  • Coordinate with Housekeeping and Engineering Departments regarding guest room status, requests, and maintenance needs, ensuring prompt processing of guest inquiries.
  • Welcome and engage with guests in a friendly manner, facilitating their check-in and check-out processes while addressing their questions and assisting with their needs.
Location Overview

Our establishment is designed with your comfort in mind, providing a harmonious blend of modern amenities and convenience. Enjoy seamless travel with our complimentary shuttle service to and from the local airport. Explore nearby attractions with ease, and unwind in our tranquil hotel rooms and suites. Stay entertained with flat-screen televisions and complete your business tasks at our stylish workstations. Satisfy your culinary cravings with in-room dining options or indulge in American cuisine at our on-site restaurants. Maintain your fitness routine at our 24-hour fitness center or take a refreshing swim in our indoor heated pool. For special events, our versatile ballroom venue offers an ideal setting for both weddings and corporate meetings.

Candidate Profile

What We Seek
  • Ability to effectively manage high-pressure situations and interact with dissatisfied guests in a calm manner.
  • Strong work ethic and self-motivation.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • A team player who is dedicated to creating exceptional experiences for our guests.

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