Guest Services Representative
2 weeks ago
Job Overview
Responsibilities
Welcome and engage with guests in a friendly manner, efficiently managing their check-in and check-out processes. Assist with pre-registration and reservation blocking as needed. Ensure accurate and timely posting of all charges to guest accounts. Maintain comprehensive knowledge of the Front Office systems, whether computerized or manual, to handle daily transactions and less frequent operations. Handle cash transactions responsibly, including the receipt of cash, checks, and credit card payments from guests, ensuring correct change is provided. Review special requests from guests and coordinate room assignments accordingly. Understand hotel pricing structures, discounts, and their application. Be proficient in reservation procedures, including taking same-day bookings efficiently. Follow cancellation and relocation protocols when necessary.Work Environment
Located conveniently, this establishment offers a blend of contemporary comfort and practicality. Guests can enjoy complimentary shuttle services to and from the nearby airport. The hotel provides easy access to local attractions, ensuring a pleasant stay.
Candidate Profile
Desired Qualities
Strong work ethic and proactive attitude. Flexibility to work various shifts, including evenings, weekends, and holidays. A team player who is dedicated to creating exceptional experiences for guests.-
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