Guest Services Representative

2 weeks ago


Romulus, Michigan, United States Remington Full time
Job Overview

Key Responsibilities
  • Welcome and engage with guests in a friendly manner, efficiently managing their check-in and check-out processes. Assist with pre-registration and reservation management as needed.
  • Ensure accurate and timely posting of all charges to guest accounts.
  • Maintain a thorough understanding of the Front Office operational systems, including all routine and infrequent transactions.
  • Handle cash transactions with precision, including receiving payments and providing change to guests.
  • Review special requests in reservations and allocate rooms accordingly.
  • Possess knowledge of hotel pricing structures, discounts, and applicable procedures.
  • Understand reservation protocols, including same-day bookings, and be capable of processing reservations efficiently. Familiarize yourself with cancellation and relocation policies as required.
Location Overview

Our establishment is designed to cater to your needs, offering a harmonious blend of contemporary comfort and convenience. Enjoy seamless travel with our complimentary shuttle service to and from the airport. Explore local attractions with ease and unwind in our tranquil accommodations. Enjoy entertainment options in your room and complete work tasks at our modern workstations. Satisfy your culinary cravings with in-room dining or at our on-site dining venues. Stay active during your travels with our 24-hour fitness center and indoor heated pool. For events, our versatile venue provides an ideal setting for various occasions.

Candidate Profile

Desired Attributes
  • Strong work ethic and self-motivation
  • Flexibility to work varied schedules, including evenings, weekends, and holidays
  • A collaborative spirit, enjoying teamwork to create exceptional experiences for guests


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