Customer Service Representative

3 weeks ago


McKinleyville, California, United States Active Wellness Full time

Job Title: Service Desk Representative

**Job Summary:**

We are seeking a highly motivated and customer-focused Service Desk Representative to join our team at Active Wellness. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our members, and promoting our club services and activities.

**Key Responsibilities:**

* Greet members and guests enthusiastically and efficiently handle the check-in process
* Answer telephone and field calls, providing accurate and timely information
* Schedule services appointments and take reservations, either in person or by phone
* Assist members with purchases of retail goods and club services, promoting our offerings and answering questions
* Present membership information to prospective members, referring them to our Member Sales Department as needed
* Stay knowledgeable about all programs and activities offered throughout the center, promoting them to members and guests
* Maintain communication log and lost found ledger, ensuring accurate and up-to-date records
* Handle member injury and illness incident reporting, administering emergency care as needed

**Requirements:**

* Previous health club personal training experience is a plus
* Previous experience with Member Management Systems is a plus
* Basic accounting skills, customer service skills, results-oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
* Minimum GED/High School Diploma or equivalent
* Must be detail-oriented, organized, and highly responsive with a commitment to customer service
* Strong verbal communication skills
* Basic computer skills, customer service skills, results-oriented, ability to multitask, and commitment to the fitness industry
* AED/CPR/First Aid Certified
* Proof of citizenship or legal status

**Physical and Working Conditions:**

* Ability to take responsibility for the health and safety of others
* Ability to stand for several hours in a same shift; ability to lift 25 lbs
* Fitness club environment
* Must follow OSHA and Active Wellness safety standards

**Active Wellness LLC is an equal opportunity employer.**



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