Airport Crewmember
2 months ago
McKinleyville, California, United States
Avelo Airlines, Inc.
Full time
About the RoleAvelo Airlines, Inc. is seeking a highly motivated and customer-focused Airport Crewmember to join our team. As an Airport Crewmember, you will play a critical role in delivering exceptional customer service to our passengers every day.
Key Responsibilities- Customer Service: Provide an exceptional customer experience by assisting passengers through every step of their airport journey.
- Work in the lobby checking-in passengers and baggage.
- Work at the boarding gate, boarding flights and assisting passengers with questions.
- Work at the baggage claim, assisting passengers with baggage irregularities, filing baggage claims, and answering questions.
- Assist passengers with disabilities, including pushback wheelchairs, handling assistive devices, and conducting on-board transfers, as required.
- Operate boarding ramps, jetbridges, and air stairs, where equipped.
- Other duties as required to provide exceptional service for our customers.
- Work outside in various weather conditions.
- Coordinate the safe arrival and departure of aircraft by working as a pushback driver, marshaller, or wing-walker.
- Handle baggage with care, including unloading, loading, and delivery to baggage claim.
- Conduct aircraft deicing operations to ensure all frozen contaminants are removed from aircraft prior to departure.
- Service aircraft to ensure they're ready for departure, including potable water and lavatory waste.
- Clean and security search aircraft interiors.
- Other duties as required to provide safe, on-time departures.
- Flexibility to work in a high-speed, sometimes stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
- Exposure to different environmental conditions, heights, small spaces, and loud noises, such as aircraft, vehicles, and other machinery.
- Regularly lift, push, pull, and move up to 70 pounds.
- Ability to push wheelchairs up and down an incline.
- High School Graduate or General Education Degree (GED).
- Possess a valid US state driver's license.
- Must pass all pre-employment screening requirements, including an FBI background check and drug screening.
- Obtain an airport SIDA badge.