Airport Crewmember

2 months ago


McKinleyville, California, United States Avelo Airlines, Inc. Full time
About the Role

Avelo Airlines, Inc. is seeking a highly motivated and customer-focused Airport Crewmember to join our team. As an Airport Crewmember, you will play a critical role in delivering exceptional customer service to our passengers every day.

Key Responsibilities
  • Customer Service: Provide an exceptional customer experience by assisting passengers through every step of their airport journey.
  • Work in the lobby checking-in passengers and baggage.
  • Work at the boarding gate, boarding flights and assisting passengers with questions.
  • Work at the baggage claim, assisting passengers with baggage irregularities, filing baggage claims, and answering questions.
  • Assist passengers with disabilities, including pushback wheelchairs, handling assistive devices, and conducting on-board transfers, as required.
  • Operate boarding ramps, jetbridges, and air stairs, where equipped.
  • Other duties as required to provide exceptional service for our customers.
Ramp Operations
  • Work outside in various weather conditions.
  • Coordinate the safe arrival and departure of aircraft by working as a pushback driver, marshaller, or wing-walker.
  • Handle baggage with care, including unloading, loading, and delivery to baggage claim.
  • Conduct aircraft deicing operations to ensure all frozen contaminants are removed from aircraft prior to departure.
  • Service aircraft to ensure they're ready for departure, including potable water and lavatory waste.
  • Clean and security search aircraft interiors.
  • Other duties as required to provide safe, on-time departures.
Requirements
  • Flexibility to work in a high-speed, sometimes stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
  • Exposure to different environmental conditions, heights, small spaces, and loud noises, such as aircraft, vehicles, and other machinery.
  • Regularly lift, push, pull, and move up to 70 pounds.
  • Ability to push wheelchairs up and down an incline.
  • High School Graduate or General Education Degree (GED).
  • Possess a valid US state driver's license.
  • Must pass all pre-employment screening requirements, including an FBI background check and drug screening.
  • Obtain an airport SIDA badge.