Customer Service Representative
1 day ago
Job Summary:
The Customer Service Representative is a key member of our team at Active Wellness, responsible for delivering exceptional customer experiences and ensuring the smooth operation of our club facilities. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Greeting and Check-in: Greet members and guests enthusiastically and efficiently handle the check-in process.
- Phone and In-person Support: Answer telephone calls and field inquiries, schedule services appointments and take reservations either in person or by phone.
- Membership Sales and Support: Assist members with purchases of retail goods and club services, present membership information to prospective members, and refer them to the Member Sales Department.
- Program and Activity Promotion: Be knowledgeable about all programs and activities offered throughout the center and promote club services and activities.
- Club Maintenance: Assist with keeping the club well stocked and clean, inventory food items, and maintain the lost and found ledger.
- Emergency Response: Handle member injury and illness incident reporting, administer emergency care to members and guests in need of assistance, and work as a team with all other departments.
- Qualifications and Education: Previous health club personal training experience is a plus, as is experience with Member Management Systems. A minimum GED/High School Diploma or equivalent is required.
- Skills and Abilities: Basic accounting skills, customer service skills, results-oriented, basic computer skills, ability to multitask, and commitment to the fitness industry. Strong verbal communication skills and AED/CPR/First Aid certification are also required.
- Physical and Working Conditions: Ability to stand for several hours in a same shift, ability to lift 25 lbs, and a fitness club environment. Must follow OSHA and Active Wellness safety standards.
Active Wellness LLC is an equal opportunity employer.
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