Desktop Support Specialist

2 days ago


Torrance, California, United States Company Private Full time
Job Description

Job Summary:

This position is responsible for providing high-quality technical support to customers via remote and in-person interactions. The successful candidate will possess excellent technical diagnostic skills, strong communication skills, and a friendly demeanor.

Key Responsibilities:

  • Monitor, triage, and resolve customer technical issues in a timely and efficient manner.
  • Communicate effectively with customers, team members, and management to ensure seamless issue resolution.
  • Perform Tier 1 and Tier 2 help-desk support, and assist Tier 3/4 support in various projects.
  • Deploy new computers, phones, and applications, and update status on help-desk tickets.
  • Document ticket resolution in the help-desk system and maintain accurate records.

Requirements:

  • Minimum of one to two years' experience supporting, administering, or maintaining a network and systems in a Microsoft and/or Mac environment.
  • A+ Certification preferred but not required.
  • Excellent verbal and written communication skills, with the ability to work well in a team environment.
  • Ability to multitask, adapt to changes quickly, and maintain a high level of accuracy.
  • Self-motivated with a strong desire to provide excellent customer service.

Benefits:

  • Opportunities for bonuses and promotion.
  • Health Insurance, HSA options, life insurance, and retirement plan with company match.
  • Free dress shirts, opportunities for free training and certification.
  • Company phone, computer, and credit card for business expenses.


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