Desktop Support Specialist
2 days ago
Job Summary:
This position is responsible for providing high-quality technical support to customers via remote and in-person interactions. The successful candidate will possess excellent technical diagnostic skills, strong communication skills, and a friendly demeanor.
Key Responsibilities:
- Monitor, triage, and resolve customer technical issues in a timely and efficient manner.
- Communicate effectively with customers, team members, and management to ensure seamless issue resolution.
- Perform Tier 1 and Tier 2 help-desk support, and assist Tier 3/4 support in various projects.
- Deploy new computers, phones, and applications, and update status on help-desk tickets.
- Document ticket resolution in the help-desk system and maintain accurate records.
Requirements:
- Minimum of one to two years' experience supporting, administering, or maintaining a network and systems in a Microsoft and/or Mac environment.
- A+ Certification preferred but not required.
- Excellent verbal and written communication skills, with the ability to work well in a team environment.
- Ability to multitask, adapt to changes quickly, and maintain a high level of accuracy.
- Self-motivated with a strong desire to provide excellent customer service.
Benefits:
- Opportunities for bonuses and promotion.
- Health Insurance, HSA options, life insurance, and retirement plan with company match.
- Free dress shirts, opportunities for free training and certification.
- Company phone, computer, and credit card for business expenses.
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