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Technical Support Specialist
2 months ago
Are you frustrated with:
- Lack of recognition for your contributions from clients?
- Engaging in monotonous tasks that hinder your professional growth?
- Feeling unenthusiastic about your daily work routine?
- Experiencing long, tedious workdays?
- Desiring a position that respects your personal time?
Are you a dynamic and enthusiastic tech-savvy individual who enjoys solving client problems and being their go-to expert? DivergeIT could be the perfect fit for you, especially if you are eager to learn new technologies every day.
Your Responsibilities: As a Specialist at DivergeIT, you will provide remote assistance to select clients operating in both Windows and Apple environments. Your role will involve supporting the latest Office 365 and cloud-based technologies (including Azure, Endpoint Manager, and MFA) across various client systems. You will collaborate with a team that boasts a wide range of experiences and training.
Who We Seek: We are in search of a candidate with 3+ years of helpdesk experience (experience in a Managed Service Provider is a significant advantage). This position is not a full-time remote opportunity and is limited to applicants located within a specific distance from our offices.
The ideal candidate should possess: A solid understanding of Microsoft 365 (Admin portal), Azure, Intune (Endpoint Manager), Microsoft Windows 10, Office applications, and MAC systems up to Sonoma. You must have a strong foundation in troubleshooting desktop issues related to network connectivity, email, printers, and user account permissions. This role will challenge you to quickly adapt and support a diverse range of productivity and business applications utilized by our clients. Compensation will be based on experience and demonstrated skill set. Currently, our team operates remotely and utilizes Teams and Connectwise for communication and daily tasks, so you should be capable of working independently with minimal supervision while still achieving your daily KPIs. Participation in an on-call support rotation will also be required.
About DivergeIT: We are a dedicated team providing Information Technology Services to various clients in the Greater Los Angeles Area and beyond. Our goal is to foster a diverse work environment that encourages skill development and mastery while maintaining a healthy work-life balance. Each day will present new challenges to enhance your technical abilities. If you are motivated and eager to expand your knowledge rapidly, consider this opportunity with DivergeIT.
Experience Required: 3+ years in IT Technical Support.
Local Candidates Only: Candidates must be able to work in our offices as needed.
Preferred Certifications:
- Windows MCP
- Windows MDAA (Modern Desktop Administrator Associate)
- Apple Certified Support Professional (ASCP) 10.13
- Apple Certified Associate - Mac Integration Basics 10.13
